Disability and mobility assistance

Preparing for your trip

If you have access needs and require additional help for your journey please let us know at least 48 hours before your flight departs. You can advise the level of assistance you need (for mobility, visual, hearing or developmental impairments), tell us if you’d need to take your wheelchair.

At Nairobi Airport Assistance Services We provide customers with disabilities or those who are ill or injured with consultation and assistance for a safe and comfortable journey.

If you require special attention or service due to medical reasons or physical limitations, do not hesitate to contact us with your needs. We can also facilitate pre-travel visits for people with hidden disabilities such as those with autism

If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should Include on remarks while booking.

Rates as follows:

1-2 Person – 30$ each
2-4 Person- 30$ each

For Arrival assistance booking can book online or whatsapp NOW
(Airport Transfer 50$ one way 1-4 pax)

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  • Travellers are required to  fill the Travelers Health Surveillance Form ONLINE via Downloading “Jitenge MoH Kenya” App and Signing up as Air Traveler or via bit.ly/covid19moh.
  • Go through the Airport Passenger Journey Document before travelling.
  • Have a COVID-19 free certificate as per Ministry of Health guidelines.
  • Maintain 1.5-metres of distance from one another.
  • Wear your face mask at all times.
  • Avoid shaking hands.
  • Make contactless payments.
  • Follow directions airport and flight attendants.

For more information, check the links below.


Take Care
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